Returns & Exchanges Policy


Last updated: 07/10/2025

At Dinky Ducks, we want you to love your purchase. If you’re not completely happy, we’re here to help.

💕 Returns

You can return any full-priced item within 28 days of receiving your order.

To arrange a return, please email dinkyduckschildrenswear@gmail.com with:

  • Your name and address

  • Your order number

  • Details of the item(s) you wish to return

Items must be unused, unworn, and in their original packaging with tags attached.

Once your return is approved, you’ll receive instructions on where to send it.

📦 Return Postage

Customers are responsible for the cost of returning unwanted items.
We recommend using a tracked postal service, as we can’t be held responsible for items lost in transit.

If an item arrives faulty or damaged, we will cover the return postage and send a replacement free of charge — or issue a full refund, whichever you prefer.

Original delivery charges are non-refundable unless the item was faulty or sent in error.

🏪 In-Store Returns

Items purchased online can also be returned or exchanged at our shop:

Dinky Ducks
84 Fore St, Topsham, Exeter EX3 0HQ

Please bring your order confirmation as proof of purchase.
In-store staff may offer an exchange or store credit depending on the circumstances.

🔁 Exchanges

If you need a different size, please email us before returning the item so we can check stock availability.
Once we receive your return, we’ll send out the new size as soon as possible.

💳 Refunds

Once your return has been received and inspected, we’ll process your refund within 5–14 business days to your original payment method.

You’ll receive a confirmation email once your refund has been issued.

🚫 Non-Returnable Items

For hygiene reasons, we cannot accept returns on certain items such as:

  • Socks and tights

  • Underwear or swimwear (if applicable)

  • Hair accessories

🧵 Faulty Items

If your order arrives damaged or faulty, please email dinkyduckschildrenswear@gmail.com with a photo and description of the issue.
We’ll arrange a replacement or full refund, and cover all return postage costs.

Contact Us

For any questions regarding your return, please contact us at:
📧 dinkyduckschildrenswear@gmail.com
🏪 Dinky Ducks, 84 Fore St, Topsham, Exeter EX3 0HQ